IT Staff Rounding on Computer Users

We have 5 IT staff members available to visit with our five groups of computer users. The visits don't need to be very long - just ask the person how its going, do they have any questions, etc.

As a follow up to the 2007 community survey, we have been asked to leave each user a short survey to fill out and return.

Please edit this topic and check DONE the visits you make. Answers to common questions should be added to the FAQ page.

  • Initial group assignments are:
    • Group A - Thomas Dupont
    • Group B - Dale Plummer
    • Group C - Jeff Horner
    • Group D - Jeremy Stephens
    • Group E - Cole Beck

  • Group A
    • Svetlana Eden
    • Charles Federspiel
    • Frank E. Harrell
    • Pengcheng Lu
    • Li Wang
    • Lei Xu
    • Yuwei Zhu

  • Group B
    • Daniel W. Byrne
    • William D. Dupont
    • Marcia Freudenthal
    • Tebeb Gebretsadik
    • Peggy Schuyler
    • Ayumi Shintani
    • Chang Yu

  • Group C
    • Angel An
    • Dana Blakemore
    • Lisa Kaltenbach
    • Chun Li
    • Nate Mercaldo
    • Samuel Nwosu
    • Pingsheng Wu

  • Group D
    • Cindy Chen
    • Leena Choi
    • Robert Greevy
    • Jonathan Schildcrout
    • Bryan Shepherd
    • Chris Slaughter
    • Lily Wang

  • Group E
    • Mario Davidson
    • Cathy Jenkins
    • Kristen Kotter
    • Shirley Liu
    • Sharon Phillips
    • Theresa Scott
    • Yanna Song
    • Jennifer Thompson

Common Concerns

  • Microsoft Word compatibility problems
  • Win4Lin - would like run later versions of Windows
  • Printing from Firefox
  • Printing in general
  • It is important to keep R versions in sync for collaborators. For example, Frank and Svetlana work on R projects together and they should both be running the same version of R.
  • We should not make any change on a user's workstation without checking with the user. We should especially be aware of deadlines that the user has so we can schedule changes far away from that deadline.

Questions to ask when rounding

  • Which computer (desktop or laptop) and operating system (Linux or Windows) are you using most often?
  • What computing tasks are giving you the most trouble? (e.g. importing data, sharing documents, transcribing results to reports, making graphics usable)
  • When you have a problem do you know who to call or email? (Ans: any of the IT staff; we will find the right person)
  • Which printer do you use most often? Do you have trouble printing PDFs, email, web pages, documents, images and graphs, etc.
  • Do you have any other questions or problems to talk about?
  • NEW Do you know about the weekly computing clinic held each Tuesday morning?

Optional questions

  • Have you been using OpenOffice; which applications; any problems?
  • Do you frequently need to transform data for analyses? Do you need help doing this?
  • transferring data? USB, CD, Fish, twiki, datahippo
  • do you use: twiki, webcalendar, dbconnect
  • dbconnect do you know how to see percent effort
  • do you know where on the twiki to document projects?
  • Do you have problems using .....?
  • How to run long running job? How to connect to office computer?
  • Updating your operating system?
Topic attachments
I Attachment Action Size Date Who Comment
roundingquestions.docdoc roundingquestions.doc manage 25.0 K 14 Mar 2008 - 11:47 DalePlummer  
roundingquestions.pdfpdf roundingquestions.pdf manage 6.4 K 14 Mar 2008 - 11:47 DalePlummer print these questions and take along when rounding
survey.docdoc survey.doc manage 24.0 K 14 Mar 2008 - 11:39 DalePlummer  
survey.pdfpdf survey.pdf manage 69.0 K 14 Mar 2008 - 11:42 DalePlummer  
Topic revision: r22 - 11 Nov 2013, DalePlummer

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