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VaHowToUseVpn
(11 Jan 2021,
LaurieSamuels
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---+ If Citrix ICA Client is already installed, then ... * Go to [[https://citrixaccess.va.gov/]] * Log in with !vha09\VaUserName and !VaPassword. * If given a link to "skip to log on", it bypasses unnecessary, sometimes glitchy, fluff. * Click on the R03 apps folder. * Click on the remote desktop icon. * This will either auto-open or download a .ica file, which you can open by clicking on it. * It's the Citrix ICA Client that lets you run the .ica file. * Remote desktop into a server as usual. We'll avoid posting VA server addresses on this open page. ---+ To Install Citrix ICA Client ---++ ... on Linux The install instructions at [[https://help.ubuntu.com/community/CitrixICAClientHowTo]] used to work, but they may be out of date now. ---++ ... on Windows This tends to be Windows friendly. If you follow your best guesses, you'll likely figure it out. ---++ ... on MAC OS This sometimes works and sometimes not. It's usually good to ask someone who uses a MAC to get in and has set theirs up recently. <br><br><br> ---+ Reset Password If you're locked out because your password has expired, call the VPN helpdesk @ 855-673-4357. The options change frequently, but generally you'll want to select VHA and help with password reset. They were options 1 and 1 on a recent call. On 19 Aug 2019, a help desk employee said that the requirements for passwords include the following: * at least 14 characters * characters from 3 of the 4 character groups. BUT the first and last characters can't be symbols. * no immediately repeated characters (? I might not have this exactly right- LRS) * can't re-use your last 24 passwords (? I might not have this exactly right either) ---+ Other useful info Help page accessible from anywhere: https://www.oit.va.gov/resources/remote-access/ Help desk numbers: * VPN helpdesk 855-673-4357 option 6 then 1 * VA Help Desk: 615-225-6500 (may now redirect to the 855 number above) * VINCI Help Desk: this is a different number that you can get from the VPN helpdesk. *Check your VA email:* <br> Once you've remoted into a server, you can check your VA email using [[https://webmail.va.gov/]] from the installed browser, which is usually IE with paralyzing security settings. I still like this better than the remote webmail app in the R03 apps folder. You can also use Outlook if it's available in the remote environment you are in. --- --- <!-- Open up this page to everyone for now. We can update the VaHsrUsers group if we want to restrict it. ---+++ Page Preferences * The following users may view this page: * Set ALLOWTOPICVIEW = * The following users may edit this page: * Set ALLOWTOPICCHANGE = -->
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Topic revision: r21 - 11 Jan 2021,
LaurieSamuels
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