Task offloading meeting notes

• Next meeting agenda (6/13/2023 1:00 PM)
  • old business
    • Can Shawn and Bashar access their accounts on the servers Dale supports?
    • Is Bashar updating the inventory spreadsheet and using the department barcode stickers?
    • Pegasus tickets assigned to DEPARTMENT OF BIOSTATISTICS SUPPORT. Is Bashar getting the emails?
  • new business
    • We have one license for VUMC BeyondTrust Remote Support powered by Bomgar. This is the only VUMC approved solution for supporting remote computers. The license may be used by multiple people, but one at a time. Who should be in the list of approved users?
    • Where are we on transitioning "critical" shiny apps?
    • Does Bart have access to systems for testing?
    • Peg is now the one to contact for listserv changes
    • A new CI needs to be created Pegasus for each new system deployed in the department. I'm not going to continue sweeping from the inventory spreadsheet into Pegasus.
    • It is becoming much more important to be facile with Microsoft Intune admin center. The admin center is broad and deep and has a pretty steep learning curve. There needs to be a couple of people learning how to use it. These folks should attend the Intune Office Hours Teams meeting that occurs each Friday at 2:00 PM.
    • Does Bashar want to continue Linux workstation backups using our current system? Linux workstations are backed up to the staging server biostat1553. Biostat1553, bio-wiki1, and biostatdata are backed up using the VUMC IT Avamar system. Windows and macOS systems are not backed up. Users of those systems should be using OneDrive and appropriate network attached storage.

• March 28, 2023 (be sure to avoid ENAR dates)
  • Agenda
    • Does Bashar want the spare servers? Servers will stay in Dale's office for the time being
    • I created accounts on the servers. Can Bashar and Shawn log on? I've resent the email to Shawn; Bashar said he had seen it but hadn't yet check his accounts.
    • Handling Pegasus tickets assigned to DEPARTMENT OF BIOSTATISTICS SUPPORT. Is Bashar getting the emails? Didn't discuss
    • Include Bart and Will in invitation Bart and Will attended
    • Transfer of certain shiny apps to CQS infrastructure: Visual Pruner (Laurie Samuels), ??? (Shawn), ahsqc (Tom Stewart). Others?
    • Discuss servers: new accounts, considered not mission critical, no current update schedule, no current backup, etc. Discussed. I will draft emails advising dept members of appropriate use of statcomp2 server and that we have a property supported Shiny server for app that need it.
    • Next steps
    • Next meeting

• Feb 21, 2023
  • Dale's to do
    • Create an account on each server for Bashar and Shawn.
    • Send spare server specs to Bashar
    • Identify public facing web services on my servers
    • Set up something to share password database with Bashar and Shawn
    • Send Bomgar information to Bashar and Shawn
  • Topic SystemSetupProcedures has been updated for new macOS Intune onboarding steps
  • I have set up a list of the servers I support. See https://biostat.app.vumc.org/wiki/Main/DalesNotes#Servers. I need to create an account on each of these for Bashar.
  • We need a way to store passwords so Bashar has read/write access
  • Does Bashar plan to use Dale’s inventory spreadsheet and onboarding spreadsheet. If I will continue to provide support to faculty and staff, I hope the inventory spreadsheet will be used. That would be most helpful to me. (Bashar has agreed to take on quoting and purchasing new systems for existing faculty and staff as needed)
  • There is now an Intune onboarding process for macOS systems. The other day, I turned on a new MacBook and connected it to the network. After a short pause, a dialog came up and kicked off an onboard procedure. (!)
  • One of us should always attend the VUMC IT Forum each month. There are a lot of changes happening all the time and it is important to keep up with them.

• Jan 31, 2023
  • Met with Bashar and Shawn
  • We agreed that the first and easiest task to transfer is onboard in new faculty/staff
  • I will clean up and refactor SystemSetupProcedures
  • I will provide links to onboarding spreadsheet and inventory spreadsheet