eleVate, Department of Biostatistics

Vanderbilt's eleVate Program

Nine Principles

• Commit to excellence
• Measure the important things
• Build a culture around service
• Create and develop great leaders
• Focus on employee satisfaction
• Build individual accountability
• Align behaviors with goals and values
• Communicate at all levels
• Recognize and reward success

VUMC Community Survey

2006 VUMC Community Survey

Continuous Quality Improvement Projects

http://biostat.mc.vanderbilt.edu/twiki/bin/view/Main/CqiProjects

Ideas for Pillar goals

During our first department wide meeting on November 15, 2005 staff and faculty members provided ideas of pillar goals that apply specifically to the department. This is a summary of the suggestions collected:

People

1. Reduce turnover, vacancies, and help to create more stability in the department
2. Increase employee satisfaction by eliminating the pay increase cap. Evaluate employees on individual basis not department wide status
3. Treat others as equals, no one person should be held in higher value; as a team we should respect each other’s work load and opinions
4. Have more interaction with new employees
5. Make orientation more detailed while showing new employees around, take time to introduce them to everyone. Have a set of key questions to ask of the new employee
6. Increased communication within department members and more interaction with shared resources faculty and staff
7. Make sure the department provides tools and equipment needed to complete projects smoothly and efficiently
8. Being aware of personalities when interacting (handling problems as a team). Encourage each other to identify problems and use suggestions to improve
9. Develop a system of rewarding employees for good work
10. Send thank you notes for those who help. Everyone likes to hear Thank you!
11. E-mail feedback to collaborators

eleVate Department Representatives

• FrankHarrell, ClaudiaCalderon and LindaStewart
• ElevateLinkageGrid