Administrative Team Strategies

1. Ensure effective communication among all team members
   • Everyone is responsible for effective communication; each member will raise issues frequently and openly
   • Implement the assembly-line process of stopping the work until issue is addressed and resolution reached
2. Continually improve customer service (internal and external customers); exceed customer expectations
   • Communicate directly, cleary and effectively in a respectful manner
   • Be accountable for commitments (follow-up phone calls and/or e-mails)
   • Treat others as you wish to be treated and then eleVate to an even higher level
   • Same day turnaround for signature documents such as proposal transmittal forms, conflicts of interest, PAFs, etc.
3. Create methods to increase efficiency and effectiveness
   • Share ideas and teach others
   • Create user "quick guides" to assist new hires in processes (post in TWiki)
4. Utilize technology effectively and implement paperless systems where possible
   • Become heavy users of the TWiki
   • Regularly attend Linux workshops
5. Improve organizational skills
   • Organize department shared drive according to guidelines in the TWiki
6. Enhance understanding of roles, and appreciate value each team member adds to overall success
   • Review the Job Task Matrix and provide input
   • Increase cross-training in preparation for any leaves or absences (ensures coverage)
7. Be actively involved in creating a positive team environment
   • Each member will "own" their part in team success by building up other members and being candid
   • Say "Thank you" and "Please" often
8. Refine Performance Evaluation
   • Create department specific key functions for each position
   • Regularly review "development goals" section of the performance evaluation
   • Establish objective measures for performance criteria
   • Create realistic and measurable goals (i.e., turnaround within 24 hours - or - to be completed by end of Q3)
9. Institute Promotion System
   • Provide employees with ladder goals to reach next level in their career
   • Supervisor provides guidance and mentoring to assist in career development path for staff