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---+IT Staff Rounding on Computer Users

We have 5 IT staff members available to visit with our five groups of computer users.  The visits don't need to be very long - just
ask the person how its going, do they have any questions, etc.

As a follow up to the 2007 community survey, we have been asked to leave each user a [[%ATTACHURL%/survey.pdf][short survey]] to fill out and return.

Please edit this topic and check %Y% the visits you make.  Answers to common questions should be added to the [[Main.FrequentlyAskedQuestionsFAQ][FAQ]] page.

   * Initial group assignments are:
      * Group A - Thomas Dupont
      * Group B - Dale Plummer
      * Group C - Jeff Horner
      * Group D - Jeremy Stephens
      * Group E - Cole Beck

   * Group A
      * Svetlana Eden
      * Charles Federspiel
      * Frank E. Harrell
      * Pengcheng Lu
      * Li Wang
      * Lei Xu
      * Yuwei Zhu

   * Group B
      * Daniel W. Byrne
      * William D. Dupont
      * Marcia Freudenthal
      * Tebeb Gebretsadik
      * Peggy Schuyler
      * Ayumi Shintani
      * Chang Yu

   * Group C
      * Angel An
      * Dana Blakemore
      * Lisa Kaltenbach
      * Chun Li
      * Nate Mercaldo
      * Samuel Nwosu
      * Pingsheng Wu

   * Group D
      * Cindy Chen
      * Leena Choi
      * Robert Greevy
      * Jonathan Schildcrout
      * Bryan Shepherd
      * Chris Slaughter
      * Lily Wang

   * Group E
      * Mario Davidson
      * Cathy Jenkins
      * Kristen Kotter
      * Shirley Liu
      * Sharon Phillips
      * Theresa Scott
      * Yanna Song
      * Jennifer Thompson


---++ Common Concerns
   * Microsoft Word compatibility problems
   * <nop>Win4Lin - would like run later versions of Windows
   * Printing from Firefox
   * Printing in general
   * It is important to keep R versions in sync for collaborators.  For example, Frank and Svetlana work on R projects together and they should both be running the same version of R.
   * We should not make any change on a user's workstation without checking with the user.  We should especially be aware of deadlines that the user has so we can schedule changes far away from that deadline.

---++ Questions to ask when rounding

   * Which computer (desktop or laptop) and operating system (Linux or Windows) are you using most often?
   * What computing tasks are giving you the most trouble? (e.g. importing data, sharing documents, transcribing results to reports, making graphics usable)
   * When you have a problem do you know who to call or email? (Ans: any of the IT staff; we will find the right person)
   * Which printer do you use most often?  Do you have trouble printing PDFs, email, web pages, documents, images and graphs, etc.
   * Do you have any other questions or problems to talk about?
   * %N% Do you know about the weekly computing clinic held each Tuesday morning?

---++++ Optional questions

   * Have you been using <nop>OpenOffice; which applications;  any problems?
   * Do you frequently need to transform data for analyses?  Do you need help doing this?
   * transferring data?  USB, CD, Fish, twiki, datahippo
   * do you use: twiki, webcalendar, dbconnect
   * dbconnect do you know how to see percent effort
   * do you know where on the twiki to document projects?
   * Do you have problems using .....?
   * How to run long running job? How to connect to office computer?
   * Updating your operating system?

Topic attachments
I	Attachment	Action	Size	Date	Who	Comment
doc	roundingquestions.doc	manage	25.0 K	14 Mar 2008 - 11:47	DalePlummer
pdf	roundingquestions.pdf	manage	6.4 K	14 Mar 2008 - 11:47	DalePlummer	print these questions and take along when rounding
doc	survey.doc	manage	24.0 K	14 Mar 2008 - 11:39	DalePlummer
pdf	survey.pdf	manage	69.0 K	14 Mar 2008 - 11:42	DalePlummer

Topic revision: r22 - 11 Nov 2013, DalePlummer